Skip to content
English - Australia
ONEDC Portal Login
  • There are no suggestions because the search field is empty.

Upcoming Planned Events Affecting Your Services

The NEXTDC ONEDC user portal is getting a complete refresh. Thanks to your feedback, it will soon be smarter, faster, and easier to use.

  1. Can urgent tickets still be raised?
  2. Will the existing booking work?
  3. I don’t have my ticket ID, how can I proceed without accessing the portal?
  4. What if I encounter issues with the new portal?
  5. Can I still access the old portal after 6 October?
  6. Will my saved bookmarks and shortcuts still work?

1) Can urgent tickets still be raised?

We recommend raising tickets in advance by Friday 3 Oct, 7:00 PM AEST where possible and to take a note of any bookings for the 4-5 Oct weekend. We will provide updated guidance in the next notice for actions to raise new tickets during the outage window.

2) Will the existing booking work?

Yes, the existing bookings will work, and our facilities will have offline copies for those.

3) I don’t have my ticket ID, how can I proceed without accessing the portal?

All bookings made prior to the outage are confirmed via an email. Please check your email inbox to confirm the booking number.

4) What if I encounter issues with the new portal?

An extensive set of Knowledge Base articles within ONEDC outlines key processes along with an extended user guide to support your portal use.

If you are unable to resolve your issue, the NEXTDC team will be available 24 x 7 to provide support via support tickets within ONEDC, emailing nxtops@nextdc.com or calling +61 1300 698 677.

5) Can I still access the old portal after 6 October?

From 5 October, all users will be transitioned to the new portal experience. We understand change can be challenging, which is why we've kept the same URL and login process, migrated all your existing data, and prepared comprehensive guides to help you navigate the new features.

6) Will my saved bookmarks and shortcuts still work?

The new portal has been completely re-written from the ground up with many optimisations implemented including new workflows. Unfortunately, this means that your existing saved bookmarks will no longer function correctly.