Portal Unavailability Information
Please note all changes outlined will not impact any existing services and only apply to new services ordered from 5th October 2025.
1) Can urgent tickets still be raised?
Where possible we recommend raising tickets in advance by Friday 3 Oct, 7:00 PM AEST and to take a note of any bookings for the 4-5 Oct weekend. We will provide updated guidance in the next notice for actions to raise new tickets during the outage window.
2) Will the existing books work?
Yes, the existing bookings will work, and our facilities will have offline copies to validate existing bookings.
3) I don’t have my ticket ID, how can I proceed without accessing the portal?
All bookings made prior to the outage are confirmed via an email. Please check your email inbox to confirm the booking number.
4) What if I encounter issues with the new portal?
An extensive set of Knowledge Base articles within ONEDC outlines key processes along with an extended user guide to support your portal use.
If you are unable to resolve your issue, the NEXTDC team will be available 24 x 7 to provide support via support tickets within ONEDC, emailing nxtops@nextdc.com or calling +61 1300 698 677.
💡Have more questions? Check out All FAQs for full guidance.