Find Answers to Common Questions
The NEXTDC ONEDC user portal is getting a complete refresh. Thanks to your feedback, it will soon be smarter, faster, and easier to use.
- What is ONEDC?
- What do I need to do now?
- What are the key dates for this transition?
- Will there be any downtime during the transition?
- Will the cost of my current services change?
- I’m already subscribed to ONEDC Advanced Management. Do I need to do anything adjust my billing?
- How will future services charges be impacted?
- What are the new features in the portal that were previously limited to ONEDC Advanced Management subscribers?
- Does ONEDC have API access?
- Can I still access the old portal after 5 October?
- Will my saved bookmarks and shortcuts still work?
- When will the next update be provided?
- How much is the new portal changing?
- Are changes only being made to the frontend of the portal?
- What training will be available for the new version of ONEDC?
- What will happen to my existing data?
- Who can I contact for more information?
- How will existing bookings and tickets be managed?
- What browsers will the new portal support?
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I don’t have my ticket ID, how can I proceed without accessing the portal?
1. What is ONEDC?
ONEDC is NEXTDC's data centre management portal that helps you manage your infrastructure, book facility access, request services, and monitor your environment.
2. What do I need to do now?
If already inducted and you have no works planned for the 4th or 5th of October 2025, you do not need to take action other than reviewing this notice and considering the frequently asked questions.
If not yet inducted, but you are planning to attend the data centre on the 4th or 5th of October 2025, please raise the required access requests prior to the outage window outlined below to streamline your access.
3. What are the key dates for this transition?
5 September 2025: Initial Customer notice sent
18 September 2025: Follow up Customer notice sent with expanded FAQs
2 October 2025: Final reminder sent to Customers
4 October AEST (9:00AM) to 5 October 2025 AEST (9:00AM): ONEDC portal will be unavailable during the system upgrade
5 October 2025: The new ONEDC portal will be live and accessible via the same url: https://onedc.com/
4. Will there be any downtime during the transition?
The ONEDC portal will be completely unavailable for approximately 24 hours during the weekend of October 4th – 5th 2025 while we the perform system upgrade. The currently planned maintenance window is between 9am Saturday 4th to 9am Sunday 5th of October 2025 AEST.
During this maintenance window:
- All portal services will be completely inaccessible.
- For urgent support requests, please call our helpline at +61 1300 698 677 within Australia
- Phone 1300 NXT OPS (1300 698 677) within Australia or +61 7 3177 4799 when overseas
See Portal Unavailability Information for additional guidance on how NEXTDC will support you during the outage.
5) Will the cost of my current services change?
No. All existing services will be grandfathered into existing plans with no changes to the existing commercial terms applicable to those services. This includes decommissioning fees as connectivity services decommissioning fees will only apply to future services ordered after the 5th of October 2025.
6) I’m already subscribed to ONEDC Advanced Management. Do I need to do anything adjust my billing?
No, NEXTDC will automatically remove the ONEDC Advanced Management charges from your invoices after the 5th of October 2025. You don’t need to take any additional action for this to occur.
7) How will future services charges be impacted?
The fees charged for each service will be clearly outlined within the portal at time of order. Any price increase for impacted service types will only apply to new services and will depend on the type of service.
Please review the Detailed Connectivity Changes page for more information.
8) What are the new features in the portal that were previously limited to ONEDC Advanced Management subscribers?
Previously, access to Advanced Management functionality came at an additional charge. With the upgrade, this capability is now included for all users at no extra cost. This unlocks capability including:
- Advanced Reporting
- Operational
- Racks – Report of all racks within the tenancy.
- Rack Power Draw Report – Graphical report of power consumption over time.
- Rack Audits – Log of audits conducted for racks within the tenancy.
- Rack Access Logs – Log of door activities for your rack within the tenancy.
- Environmental Report – Graphical report of humidity and temperature over time.
- Connectivity Report – Details of all connectivity services within the tenancy.
- Additional Services Report – Details of each additional service within the tenancy.
- Operational
- Administrative
- Groups – Report of all groups and their permissions within the tenancy.
- Users – Report of all users within the tenancy.
- Inductions – Report of all inductions within the tenancy.
- Assets
- Devices – Report of all devices within the tenancy.
- Device Templates – Report of all device templates within the tenancy.
- Power Rails – Report of all power rails within the tenancy.
- Spaces – Report of all spaces within the tenancy.
- Alerting
- Receive alerts when a rack is unlocked, opened or closed to improve physical awareness of your environment.
- Infrastructure Management
- Create per RU equipment visualisation to allow for simplified oversight of the physical deployments within your racks.
These additional features allow more effective management of your environment and any end-customer sub-tenancies.
9) Does ONEDC have API access?
Although API access won’t be part of this ONEDC portal launch, we understand that some customers would like to integrate ONEDC into their native workflow. Implementing a ONEDC API is seen as a valuable feature and is on our longer-term roadmap. We will continue to engage with you to prioritise additional functionality.
10)Can I still access the old portal after 5 October?
From 5 October, all users will be transitioned to the new portal experience. We understand change can be challenging, which is why we've kept the same URL and login process, migrated all your existing data, and prepared comprehensive guides to help you navigate the new features.
11) Will my saved bookmarks and shortcuts still work?
The new portal has been completely re-written from the ground up with many optimisations implemented including new workflows. Unfortunately, this means that your existing saved bookmarks will no longer function correctly.
12) When will the next update be provided?
A final reminder will be sent on Thursday 2 October prior to the portal upgrade occurring on Saturday 4 October – Sunday 5 October.
13) How much is the new portal changing?
The portal has been re-written from the ground up so it’s completely new with many changes. A key focus during the design has been on creating interfaces we hope you find intuitive. An extensive set of Knowledge Base articles will outline key processes and is supported by an extended user guide for use of ONEDC.
14) Are changes only being made to the frontend of the portal?
The new ONEDC is an entire rebuild from the ground up. This approach allows for direct integration with NEXTDC’s CRM and billing platforms ensuring that the portal provides you with faster support, increased visibility of your services and less overhead for your portal tasks.
15) What training will be available for the new version of ONEDC?
Self-service guides are available through the ONEDC Knowledge Base where common queries are answered. An extensive user guide outlining the capability of each section of the portal will also be available.
The NEXTDC team will also be available post launch to answer any queries you may have via the standard contact channels including via support tickets within ONEDC, emailing nxtops@nextdc.com or calling +61 1300 698 677.
16) What will happen to my existing data?
All existing data will be migrated to the new portal and will be retained for future access. All active records will be available immediate after Go-live. However, it may take up to one week for all the historical records to be migrated.
17) Who can I contact for more information?
The team are hard at work putting the finishing touches on the portal, so any queries can be made via submitting a general ticket in ONEDC or emailing the team via nxtops@nextdc.com.
18) How will existing bookings and tickets be managed?
Existing bookings and tickets will be migrated to the new portal and will be available at launch.
19) What browsers will the new portal support?
The new version of ONEDC supports Chrome, Edge, Firefox and Safari browsers released in the last 2 years. For the best experience, we recommend using the latest version of your preferred browser.
20) Can urgent tickets still be raised?
Where possible we recommend raising tickets in advance by Friday 3 Oct, 7:00 PM AEST and to take a note of any bookings for the 4-5 Oct weekend. We will provide updated guidance in the next notice for actions to raise new tickets during the outage window.
21) Will the existing bookings work?
Yes, the existing bookings will work, and our facilities will have offline copies to validate existing bookings.
22) I don’t have my ticket ID, how can I proceed without accessing the portal?
All bookings made prior to the outage are confirmed via an email. Please check your email inbox to confirm the booking number.
23) What if I encounter issues with the new portal?An extensive set of Knowledge Base articles within ONEDC outlines key processes along with an extended user guide to support your portal use.
If you are unable to resolve your issue, the NEXTDC team will be available 24 x 7 to provide support via support tickets within ONEDC, emailing nxtops@nextdc.com or calling +61 1300 698 677.